COMPLAINTS POLICY & PROCEDURES

ADRA New Zealand recognises the importance and value of listening and responding to concerns and complaints about the organisation, its work or its personnel. ADRA New Zealand is committed to an effective complaint handling procedure that reflects the needs, expectations and rights of complainants and provides the mechanisms for complaints to be addressed in an efficient, fair and timely manner. This policy and procedures are intended to ensure that ADRA New Zealand has full accountability to its stakeholders by providing a responsive, fair and timely mechanism for responding to concerns or complaints. This policy is intended to encourage all stakeholders to disclose any unethical conduct they become aware of and will allow ADRA New Zealand to rectify its mistakes.

To read the full policy please click here.

 

WHISTLE-BLOWER POLICY

ADRA New Zealand is committed to maintaining high ethical standards and legitimate business practices and wishes to encourage the identification and prevention of any Serious Wrongdoing that may affect this commitment. The purpose of this policy is, therefore to provide ADRA Personnel (including employees, volunteers, partners, contractors, and Board of Trustee members) with a system whereby they can disclose any knowledge of actual or intended Serious Wrongdoing which may be unethical, illegal or fraudulent; and to confirm that persons who provide such disclosure, and are acting in good faith, and on the basis of reasonable belief, should not be victimised (including retaliation or threat of retaliation) or subject to other adverse action if they make such a disclosure.

To read the full policy please click here.